Casa de Campo

Our commitment to the safety of our guests, staff and community has always been of utmost importance to us. We are raising the bar even further to ensure all public health guidelines are met and maintained for the safety of our guests and staff. As we prepare for the future of hospitality, our top priority now is to apply everything we have learned to ensure a reopening centered around health and safety. We have established new protocols and standards in all areas of the resort to help prevent any spread of COVID-19, as well as a dedicated trained Cleanliness Task Force to set-up, monitor and continually enhance the new Casa Cares health and safety program.

COMPANY-WIDE PROTOCOL

• We are working closely with HS Consulting to audit and review all of our enhanced procedures, to certify that they are effective in the prevention of all infectious diseases, including COVID-19.
• We have implemented extensive protocols across all operational areas to ensure enhanced sanitation.

OVERALL FACILITIES

• Cashless transactions will be encouraged throughout the property.
• More than 130 new hand sanitizer dispensers have been deployed throughout high-traffic areas for convenience and protection of our guests.
• All counters throughout the resort are equipped with plexiglass screens for an added level of protection for guests and team-members.
• Signage is placed throughout the property identifying physical distancing guidelines.
• Signage with QR codes is installed across the resort to help guide guests and provide important information including sanitation practices and property information.

STAFF

• All Casa de Campo employees will be administered a COVID-19 test before returning to work upon reopening.
• All Casa de Campo employees will have their temperature taken daily before beginning their shift. Additionally, employees will answer a verbal questionnaire daily to confirm they are not presenting any of the COVID-19 symptoms listed by the CDC.
• All Casa de Campo employees are provided with a custom designed Casa de Campo face mask prior to reopening and will have access to hand disinfectant during their shifts. Hand washing protocols and sanitary procedures will be reinforced and monitored for all employees to follow as recommended by our health and safety administration protocols. Gloves will be provided for employees to wear in identified areas.
• Extensive staff training sessions have been arranged to educate team members about COVID-19, strengthen proper hand and breathing hygiene practices, and explaining the enhanced operating procedures.

GUESTS

• Guests will be required upon arrival to answer a few questions to assess if they have any signs and symptoms related to COVID-19. 
• Temperature checks will be administered throughout the guest’s stay in other areas of the property.
• We will encourage cashless transactions throughout the property. 
• All hotel guests will be provided with one set containing: one face mask, disinfectant wipes and sanitizing gel. One per stay, per guest. 
• We are updating our common area cleaning schedules for continuous disinfection. This includes all high-traffic common areas, all high-touch surfaces and operational vehicles.
• In the event a guest presents symptoms or tests positive for the virus, employees have been trained to activate protocols to help contain the infection. Employees will respond by facilitating medical attention and ensuring sanitation of areas that might have been exposed.
• We recommend that, before your arrival, guests schedule and book all their dining activities, sports, excursions, and other activities with our expert Vacation Planners team. 
• Guests must make sure to provide the following information at time of booking and/or to the Vacation Planner to ensure the check-in process is as quick as expected: Passport number and/or other type of ID, driver’s license for everyone in your party, and email address. 

MEDICAL FACILITIES

• We have our own medical facilities and certified medical professionals on site who are available 24/7. In the event that a guest needs medical attention of any sort during their stay, our trained personnel will visit them in their villa or hotel room, if necessary.
• The Central Romana Medical Center, a private hospital and part of Casa de Campo, is less than 5-minutes away. The facility is equipped with the latest medical equipment, and it’s regarded as being one of the top medical facilities within the country.
• We provide complimentary transfers for non-emergency treatments, as well as 911 service with an ambulance permanently on site for emergency transfers, if required. Casa de Campo guests receive priority attention, translation services and preferred assistance at our private, VIP medical center.
• In the event that a Casa de Campo guest tests positive for COVID-19, they will be accommodated in our designated isolation facilities.
• Casa de Campo Resort & Villas has set up a private VIP Testing Lounge for those guests in need of the viral test to return to their countries of origin, under the supervision and contribution of Central Romana Medical Center. This facility will be open daily for resort guests from 9:00 am to 1:00 pm. And for villa owners, residents, boat crews, and pilots, from 2:00 to 5:00 pm. The VIP COVID Testing Center is located in the main area of the hotel (near the hotel lobby parking lot).
• As always, our team remains vigilant and committed to offering the highest health and safety standards that our guests expect of us. With that in mind, we continue to welcome guests to our resort and will do everything we can to ensure they have an enjoyable stay.